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Privacy Policy

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The Vale Veterinary Group is dedicated to protecting your privacy and the information that you give us. We are registered under the Data Protection Act 1998. Our Data Protection Act Registration Number is Z1270224.

The following Privacy Policy describes how The Vale Veterinary Group collects, protects and uses the information received via this website. This Privacy Policy forms part of the terms and relates to the Vale Veterinary Group website available at http://www.valeveterinarygroup.co.uk.

The Vale Veterinary Group may change this Privacy Policy from time to time by updating this page and so it is recommended that you check regularly to ensure that you are happy with any changes made.

The information we collect

We collect personal information from you when you visit our website through the use of online forms, when you register as a client with your chosen surgery, request repeat medicines , request an appointment, contact us with a question or sign up to receive information about the products or services that we offer. We also collect some information automatically about your visit to our website.

Our computers, servers or third party programs or software collect the domain names, operating system in use (e.g., Macintosh, Windows) and browser (e.g., Netscape, Internet Explorer, Mozilla Firefox). This information is aggregated and/or analysed to measure the number of visits, average time spent on the Site, pages viewed, etc. The Vale Veterinary Group may use this information to measure the use of our Site and in order to improve the content of the Site.

The information that we ask you for is dependent upon the form that you have chosen to fill out, but generally we will ask you for your name, address, telephone numbers and email address. In addition if you are registering as a client, requesting an appointment or repeat medicines we will also require information about your pet.

You can of course visit and enjoy our website without completing any of the above forms and so without the need to supply any contact information.

Use of personal information

The personal information collected via our website is used as follows:

In order to provide the service that you have requested

To deal with your enquiries

In order to identify current patient’s records and supply repeat medicines if under our care and appropriate

Administering accounts

In supplying you with information about our products and services

To generate anonymous reports about how visitors use our website. This helps us to improve our website and provide information of interest to our visitors.

We will not send you information about our products or services, events or newsletters when you visit our website unless you complete a form asking us to do so. Once you make this request you have the option to opt out at any time by using the ‘ unsubscribe’ link contained with the emails that we send to you or by visiting the website and completing the Sign Up form again but ticking the removal button. We will them remove you from our mailing list.

We may also use and disclose information in aggregate for analytics, marketing and strategic development.

The Vale Veterinary Group will retain the personal information we collect from the website in accordance with our data protection policy.

Cookies

A cookie is a small piece of information sent from a web server to a web browser enabling the server to collect information from the browser. You can visit the following website to learn more about the use of cookies http://www.allaboutcookies.org

This website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile when you browse websites.

Our Cookies help:
- make our website work as you'd expect;
- remember your settings during and between visits;
- improve the security/speed of the site;
- allow you to share pages with Facebook;

We do not use cookies to:
- collect any personal identifiable information (without your express permission);
- collect any sensitive information (without your express permission);
- pass data to advertising networks;
- pass personally identifiable data to third parties;
- pay sales commissions.

You can learn more about all the cookies we use below.

Allowing us to use cookies
If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies, we take this, and your continued use of our website to mean that you are fine with this. Should you wish to remove or not use cookies from our site you can learn how to do this below, however doing so will likely mean that our site will not work, as you would expect.

We use cookies to make our website work in the following ways:
- contact form validation to prevent spam e-mails being sent
- tracking anonymous visits to website for statistical purposes

Anonymous visitor statistics cookies
We use cookies to compile anonymous visitor statistics such as how many people have visited our website, what type of technology they are using (e.g Mac or Windows which help to identify when our site isn't working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to continuously improve our website. These so called analytic programs also tell us if, on an anonymous basis, how people reached this site (e.g from a search engine).
Google analytics places four cookies on your browser (_utma, _utmb, _utmc, _utmz).
Google's cookie policy can be found here: Link
To disable Google Analytics, visit this tool - https://tools.google.com/dlpage/gaoptout

Turning Cookies Off
Most modern browsers allow you to control your cookie settings. You can disable them completely by editing your browser settings, however in doing this you may be limiting the functionality that is displayed on our website and also a large population of websites on the Internet that use cookies to serve their content.
To learn how to disable cookies on browsers please click here:
http://support.google.com/accounts/bin/answer.py?hl=en&answer=61416

Google Maps
We use Google Maps to give users the opportunity of visiting our business location. Google Maps only uses cookies to enable you to use the functionality of their map software. No personal information is stored on our website through the use of Google Maps.

Disclosure of your personal information

We will never disclose your personal information collected via our website unless:

You have requested a service that involves us having to pass on personal information to a third party such as a supplier/manufacturer of a product

We need to comply with a legal requirement or request from a competent court, government body, regulator, law enforcement agency or other authority

If we believe that there has been a violation of the terms, of our rights or the rights of any third party.

Other Websites

Our website contains links to other websites whose content is outside of our control and these websites are not covered by this Privacy Policy.

Access to your personal information

You are entitled to ask to see the personal information that we hold about you. To obtain a copy please contact us at:

The Vale Veterinary Group
College Road
Cullompton
Devon
EX15 1TG

Security

We promise to take all reasonable steps to protect the personal information that you provide us.

Questions

Should you have any questions about the data that we collect or how we use it please contact us.

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