COVID-19 Update

Update 23-06-2020:

Cullompton, Tiverton and Honiton practices are now open and offering vaccinations and boosters and we are seeing all urgent, important and emergency cases.

Please contact your local practice to arrange an appointment and to obtain advice.

Social distancing measures are being observed at all sites and we ask that you please adhere to these to safe guard yourself and our team.

We would like to thank you for your patience throughout the lockdown and realise that this may have been challenging at times.

Medicines may be collected from all sites by prior arrangement or can be posted to you. We ask that you give us 48 hours notice for all repeat medications.

Cullompton: 01884 35558
Tiverton: 01884 258585
Honiton: 01404 44095

Thank you and stay safe and well.


Update 21-04-2020: The Vale will be running a vaccination clinic from its Honiton practice every Thursday morning from 23rd April.

This is for primary puppy vaccinations and first boosters only. You must have an appointment to use this service, please call as usual to book. 01404 44095.

Please note that precautions will be being taken onsite. We ask that you remain outside of the building. There will be a place for you to leave your pet on the ramp outside of the practice, if when you arrive, you see that the ramp is occupied please wait with your car and until it is clear to approach.

Please respect our physical distancing protocols they are there for the safety of both you and our staff.

Thank you for your continued support, from all at The Vale


Update 08-04-2020: Some useful information regarding pets and the coronavirus from the British Veterinary Association


Update 25-03-2020: In light of recent government announcements The Vale will be taking the following steps with immediate effect:

At the heart of all our decisions is the fine line of ensuring we are here for your pets when they need us and at the same time, by minimising of the risk of spread of Covid 19, the protection of our staff and our clients alike. Please rest assured that we will never compromise the care of your pet and if you need us we are available to you 24/7. We are open for all essential, urgent and emergency cases, but will no longer be seeing non-urgent or non-essential cases provisionally for the next 3 weeks, this may be subject to further changes.

This means that we will be cancelling all boosters and routine operations until restrictions on movement have been lifted. Under RCVS guidelines issued on 25/03/20 we will only be seeing sick and unwell animals, this unfortunately means cancelling all vaccinations.

We are currently available for telephone consultations and by the end of the week we will be able to take more routine consultations via a video service. If you are at all concerned about your pet and need to contact us please do so as usual and we will be able to advise accordingly.

We have had to make the decision to centralise our services so that all urgent and essential cases will be seen at out Cullompton practice. Clients who are registered at Tiverton or Honiton will still ring their usual telephone number and receptionists will handle your call as appropriate. This does mean that clients from Tiverton or Honiton will have to go to the Cullompton site. If you are unsure of the location of the practice, the directions are on the website or alternatively, the receptionist will be more than happy to help you. Whilst we understand that this may not be as convenient for some clients as we would like, it does mean we can run several separate teams meaning if one of our teams becomes unwell, we can still provide a comprehensive service . For all urgent and emergency cases please call 01884 35558.

We are able to post your flea and worm treatment and other repeat medicines, and will continue to offer this service for free to those Premier Paws Club clients and at cost for those that are not members. Please contact us as normal and follow the instruction to organise this.

If you wish to order medication for your pet, please call our Tiverton branch on 01884 258585 or email your request including your name and the pets name to meds@valevetgroup.com Please bear in mind that medications will take longer than usual to be dispensed so make sure you give at least 72 hours’ notice, if not more. To prevent us going out of stock of medications a maximum of 1 months’ worth of medication will be dispensed. In the case of human medications we will only be able to dispense 2 weeks’ worth. We will not be offering collection of medications except where this has already been arranged.

When you arrive at the surgery, please do not enter the practice building, wait in your car and call to let us know you are here. A member of staff will collect your animal and examine it inside whilst you wait in the car. Children should ideally not be brought to the practice, however if you have no other option they must wait inside the car. Please respect social distancing whilst you are here and keep at least 2 metres away from other clients and our staff at all times.

If you or anyone in your household is showing signs of a continuous cough or high temperature (>37.8ºC), please notify a member of our staff during the initial phone call. If your animal needs to be seen, you will need to arrange someone to collect your pet and bring them to the practice on your behalf. Do not break quarantine to bring your pet to the practice.

These measures have been put in place due to regulations and guidance from the government and the RCVS in order to protect our patients, clients and staff at this challenging time.

Can we take this opportunity to thank you for your continued support and understanding in these challenging times. Please rest assured that we continue to be here for you and your pet’s needs, please do contact us to discuss anything you need to.

From All at the Vale/practice team.


Update 19-03-2020

Our online booking system is currently closed due to restrictions in place regarding Covid-19, please call the surgery and speak to a member of our team. Sorry for any inconvenience caused.


Update 16-03-2020

Whilst the current situation poses some challenges The Vale is open for business as usual. We would, however, ask that clients notify us if they have travelled to an infected area in the UK or have travelled outside of the UK in the last 21 days. If you have come in to contact with anyone returning from the mentioned areas or displaying symptoms of Covid-19 please mention this to our staff.

If you are feeling unwell please notify staff at the time of booking your appointment or prior to arriving. We can then take the relevant precautions when seeing your pet. If you are showing symptoms of Covid-19 and are concerned about your pet please contact the practice so that we can make appropriate arrangements.

When attending our practices, we would ask that you use the hand sanitizers when you first arrive and when leaving the buildings

Thank you for your help in managing this situation.