Insurance and Payment

Financing your visit.

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Insurance and Payment

Financing your visit.

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Guide to Using your Pet Insurance

Settlement of Claims

As soon as you are aware that you need to make a claim on your insurance policy, you should contact your insurance company to ask them how they would like you to

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Settling the Account

It is our policy to request that you settle the account with us. We will then process a claim on your behalf and your insurance company will reimburse you

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Additional Information

Your insurance company may ask you directly for additional information to help them make their decision. Please reply to them promptly so as not to delay processing your claim.

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Multiple Conditions and Excesses

When a claim is made, your insurance company will insist upon a full and complete medical history, from us and any previous practices you have

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Direct Claims

In certain circumstances it may be possible to arrange for the insurance company to pay us directly.
This needs to be preauthorised by the practice

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Claim forms

As explained previously, many insurance companies don’t need a paper claim form anymore, however, please do not assume that your company is one of these.

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Paper Claim Forms

You should complete the owners’ section of the claim form, including policy holders’ details, animal details, policy number, condition, date, and signature.

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Electronic Claims

Your insurance company may accept electronic claims. These need to be initiated by you, they will send us a link to reply to or they will tell you to give us your

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Policy Types

Insurance companies are now regulated by the FSA. There are generally 3 types of policy, annual, lifetime and maximum benefit.
Annual or Time limited policies

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Settlements and Changing Your Insurance Company

If you do not agree with your insurance settlement, you need to speak to your insurance company directly.

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Time Limits

Some insurance companies may impose a time limit for claim submissions. If you miss the deadline, your insurance company will not consider the claim.

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The Vale Veterinary Group cannot accept responsibility for any claims declined or any information given incorrectly so it is very important that you check your policy thoroughly.