Slide Executive Communications We are open and our team is available to you during this challenging period. We want to share an update with all of our clients. Over the last seven months we have been asking our clients to wait outside of our practices and thank you for your patience and goodwill during this time. We have been working hard to put measures in place to allow you and your pets in to the buildings and consult rooms. In all of our practices we have put up screened booths that will allow face to face consultations to take place and for us to return to as near as normal as we can. Please work with our local teams to facilitate one way systems and medicines collections.

We still require our clients to be wearing masks and to be distancing themselves whilst waiting for their consultation. Our practices will be controlling the numbers inside and we ask that you please work with our teams to keep yourself and our team safe.

As ever we will continue to monitor the development of the disease and take appropriate steps should they be needed, in the meantime we are pleased to be able to carry out face to face consults and welcome our clients into our practices.

Our Uffculme practice will be opening in the coming month and we will announce exact plans nearer the time.

If any clients feel unsafe entering our practices we are still happy to collect your pet from you in the car park, please just call and inform our receptionists and they will be happy to help.

We ask that if any of our clients are displaying any symptoms of Covid 19 that they please inform us by phone when booking or prior to arriving for a consultation and they do not enter the practice.

Slide A Better Life At our core we are a team of passionate animal lovers and we understand the emotional ups and downs of pet ownership. Our goal is to take the time to understand what you and your pets needs are, to discuss and explain fully options and to fulfill these to the best of our ability. Our Values
  • Care & Compassion: We demonstrate kindness and empathy when working with our clients, their animals and our staff, treating each animal as if it were our own. Needs change through time and are dependent on individual circumstances and we pride ourselves on recognising this and adapting our care accordingly.
  • Excellence: We strive to exceed the expectations of every client. We endeavour to perform at the highest level of competence and take pride in our accomplishments. Our goal is excellence in everything we do.
  • Integrity: Truth, honesty, dependability and respect form the framework for building meaningful relationships with our clients and with each other.
  • Teamwork: We believe in the inherent worth of all people and provide the opportunity and encouragement to help everyone reach their potential. We consider our clients and staff as our partners in the Vale veterinary team and value their views and experience; their loyalty is our greatest reward. Mutual respect provides the foundation for the success of The Vale. Only as a team can the practice succeed in providing the highest standards to our clients.

What our clients say

Really good service and always helpful. Never had a problem here and have had some really tough times there but they got me through it and was really supportive. All staff are friendly and willing to talk to you. Brilliant!

Matthew

Amazing caring team of kind and friendly vets and nurses who saved our dogs life following severe poisoning. Thank you all for bringing Poppy back to us! We can’t thank you enough.

Sheila

I cannot praise this practice highly enough. I had to take my dog to them when he became ill while on holiday and sadly he didn’t make it but the staff at both Honiton and Cullompton were the most professional and compassionate people I have met in more than 30 years of owning dogs. They have even called me since to make sure I’m OK. I was a stranger on holiday yet was treated as a valuable and long-standing client. Hugely impressed with everyone. Thank you all.

Deborah

What our clients say

Really good service and always helpful. Never had a problem here and have had some really tough times there but they got me through it and was really supportive. All staff are friendly and willing to talk to you. Brilliant!

Matthew

Amazing caring team of kind and friendly vets and nurses who saved our dogs life following severe poisoning. Thank you all for bringing Poppy back to us! We can’t thank you enough.

Sheila

I cannot praise this practice highly enough. I had to take my dog to them when he became ill while on holiday and sadly he didn’t make it but the staff at both Honiton and Cullompton were the most professional and compassionate people I have met in more than 30 years of owning dogs. They have even called me since to make sure I’m OK. I was a stranger on holiday yet was treated as a valuable and long-standing client. Hugely impressed with everyone. Thank you all.

Deborah

The Vale is a network of four practices with a simple idea… we can create a better world for the pets and pet lovers in the South West.

The Vale is a network of four practices with a simple idea… we can create a better world for the pets and pet lovers in the South West.

Slide You’re their hero, their best friend, their world. They trust you with their care. We’re here to help you provide that care. We know that pets enrich our lives every day and we’re committed to repaying them by providing them with the longest, happiest, healthiest life possible.

“If we chase perfection we can catch excellence”
Vince Lombardi

People are what make The Vale so special. We take great pride in building an environment where professionals can flourish and reach their full potential. It is why, as a teaching establishment, so many talented students will come to learn from the team. We encourage a culture of enjoyment, this is a place full of animal lovers who come to work to fulfill a calling.