Love People, Love Pets

We’ll make it feel like home.

A vision for what a veterinary practice can and should be. A belief in the bonds humans share with animals. A passion for building a better world for you and your pet.


Matt Foad

Practice Manager

Matt is responsible for the day to day and strategic running of The Vale.

Before coming to The Vale, Matt spent most of his professional life within sport working first for The RFU and then England Athletics. Looking for new and ethical challenge, Matt found The Vale and connected immediately with their ethos and compassion.

‘This is more than a job, we make a difference to people and their pets and I want our customers to feel the care and compassion that are at the very heart of The Vale. Our team is outstanding and give so much of themselves and their time to make that difference, for me it is a privilege to support and lead this team.’

When not at work Matt spends his time on the family farm with his young family and supporting his wife in her competitive riding.

Karen Jackson

Accounts Manager

Karen joined The Vale in 2007 as the Account Manager looking after the finances of the company.

She is married with two grown up children and three grandchildren.

Karen enjoys reading and socialising in her spare time, and at the present moment, with her husband is puppy walking a German Shepherd for Devon and Cornwall Police.

Laura Smith


Laura began work at The Vale in September 2017. Before this, Laura had spent the previous 13 years living on Sark and working on the family farm. Laura is a qualified SQP and has a degree in Agriculture. In her spare time, Laura enjoys running and helping on a local dairy farm.

Ally Edser

Head Receptionist - Cullompton

Alison moved to Cullompton in 2015 and lives at home with her husband Luke and two dogs, Jasper and Baxter. In her spare time Alison enjoys playing music and going out with her family.

Lucy Lawrence

Receptionist - Cullompton

Lucy joined us in 2011 and is a familiar face as she loves being on the front desk, meeting our clients and their pets. When not at work Lucy is kept busy looking after her two young children and her black Labrador called Charlie. When she does get a little time to herself, her favoutite thing to do along with her best friend, is to go and see a West End production.

Kaylee Drakes

Receptionist - Cullompton

Kaylee joined the practice in August 2013, as a full time receptionist. She loves her role, as every day at The Vale is different and there are always plenty of puppies and kittens to cuddle. At home, she has a Sprocker Spaniel called Hugo (who can occasionally be seen bouncing around reception). In her spare time, she loves to bake and go for long walks with Hugo and her partner, Luke.

Georgia Heard

Receptionist - Cullompton

Georgia joined us in 2016 as a kennel maid after studying Animal Nursing and completing an Animal Care Course at Bicton College. Georgia now works as part of the Reception team at Cullompton, and is always available to give pets cuddles and treats while they wait.

Apart from spending time with her work friends, Georgia loves walking her two Dachshunds, Piper and Neville.

Ann Dart

Receptionist - Cullompton

Ann has 40 years experience of practice life with a short maternity break to produce twins, one nurse and one vet. She has wide experience of every department and is now a receptionist at Cullompton. In her spare time she helps run a farm with pedigree South Devon cows and Charollais sheep being her favourites.

Ann Hill

Receptionist - Cullompton

Ann moved to Cullompton May 2018 after being in Hertfordshire her whole life. She and her husband David are enjoying the country lifestyle now with their rescue dog Sharifa. Ann works 3 days a week on reception in our Cullompton branch. When not at work, Ann volunteers for the Charity NOWZAD – a charity supporting dogs over in Afghanistan, you may even see Ann working in the local charity shop where she sells goods to raise money for this charity.

Carole Newbould

Farm Team Senior Office Administrator

Carole joined the practice in 1982. She is involved in the day to day running of the farm team Office, particularly organising the TB testing and farm accounts. In her spare time she enjoys knitting, crocheting and walking the dogs.

Shelley Trevelyan

Farm Team Office Administrator

Shelley joined the farm team at the practice in October 2016 coming from 10 years experience in the AI industry and working on dairy farms. She has a big passion for farming, receiving a National Diploma in Agriculture at Bicton College. She is an avid Rugby fan and in her spare time you will find her down at the Exeter Chiefs cheering from the side line, spending time with her partner Mat and loveable labrador Yogi or at her family home helping on the farm.

Mandy Boddy

Vale Laboratory Manager

Mandy has worked for The Vale for 15 Years, manages the Vale Milk Laboratory and works closely with the Farm Team. My aims are a friendly knowledgeable service for our farming community. When not at work at the weekends I enjoy being outside what whatever the weather gardening, walking and weekends away.

Sue Garland

Head Receptionist - Tiverton

Sue is head receptionist at Tiverton and has been with the practice since 2003. She enjoys providing first class service to clients and meeting their pets, and takes care of the administrative procedures throughout the practice. Sue has three cats, Maude, Horace and Honey, and when not working enjoys running, walking, keeping fit, theatre and music.

Karen Foxford

Receptionist - Tiverton

Karen joined us in 2017 as a part time receptionist at our Tiverton practice. In her spare time she and her husband Jon enjoy long walks with their border terrier Maggie and spending time with family and friends.

Lynda Phillips

Office Administrator - Tiverton

Lynda has worked for The Vale since 1998, first as a receptionist and now as an office administrator. Outside of work she enjoys gardening, cooking, knitting, crocheting, walking her two elderly working cockers, watching films and being a grandmother to three grandchildren.

Sarah Foster

Branch Manager - Honiton

Sarah joined The Vale in May 2005 as a part- time receptionist in the Uffculme branch. As a qualified Veterinary Nurse, she quickly became integrated back into the nursing team in Cullompton. Sarah has been managing the Honiton branch since it opened in March 2011. When not at work, she prefers to be out in any weather walking or running with her trusty dog, or in the warm, teaching and practicing yoga.

Sandra Falkner

Receptionist - Honiton

Sandra joined The Vale in November 2015 as a receptionist at the Honiton surgery. She is a registered veterinary nurse and enjoys helping out with the patients when necessary. She worked for many years in Veterinary Nurse education and remains an examiner for the National Student Veterinary Nursing practical exams, so is a great support to our student nurses.

Brought up on her family farm in Cornwall, Sandra enjoys getting to know the farming clients. Sandra is married with two grown up children, and a ginger cat she adopted from the practice.

Phoebe Withers

Receptionist - Honiton

Phoebe was born and raised in Somerset and has had a love for animals since day one. She graduated from Plymouth University in 2017 with a BSc Hons in Animal Conservation Science. At home she cares for two rabbits, two horses, four dogs and lots of chickens! When not at work she enjoys exploring new places with her Jack Russell Freddie and is studying towards becoming a dog behaviourist.

Lynette Parncutt

Receptionist - Uffculme

Lynette is the main receptionist at Uffculme and enjoys getting to know all her clients and their pets. She has two pets of her own; Gus a 7 yr old rescue cat and Willow a bossy Border Terrier x Jack Russell. In her spare time she likes reading, long walks and gardening.

Jan Stones

Receptionist - Uffculme

Bio coming soon…

Jo Best

Receptionist - Cullompton

Jo joined the Vale Vets in August 2019 after spending the previous 5 years working within the NHS. When she is not at work, Jo enjoys long walks with her dog, Margo and spending time with family.